Working as a telemonitoring technician at the University Health Network (UHN) has been an enlightening and rewarding experience. The role of a telemonitoring technician involves monitoring patients' health remotely, which is a crucial aspect of modern healthcare. The program had initially started during peak pandemic as having a constant observer with the patients posed a health risk, considering social distancing. Throughout my time at UHN, I have not only developed technical skills but also gained a deep appreciation for the impact that telemonitoring can have on patient care and healthcare systems as a whole. We observe patients from UHN, Sunnybrook Health, Quinte Bay Health, Alberta Hospital and Winnipeg.
My primary responsibilities on a day-to-day basis usually include monitoring patients' oxygen levels and keeping a close eye on patients in the acute care unit who are either pre- or post-op. This role requires high precision, attention to detail, and the ability to respond promptly to any abnormalities or alerts. One of the most significant aspects of my experience has been the opportunity to develop technical proficiency using advanced medical equipment and telemonitoring systems. This experience has enhanced my technical skills and deepened my understanding of the importance of data accuracy in healthcare, including charting online using the approved hospital documentation software EPIC.
Working as a telemonitoring technician has given me a profound sense of contributing to patient-centred care. By monitoring patients remotely, we allow them to recover in the comfort of their space while still receiving expert care. This has improved the quality of life for patients and reduced the burden on nurses and other healthcare workers.
Additionally, like any job in healthcare, being a telemonitoring technician comes with its challenges. Witnessing patients' struggles and setbacks from a distance is often emotionally taxing. However, these challenges have allowed me to grow as a healthcare professional. I have learned the importance of empathy, patience, and resilience in providing care, even when physically distant from the patient.
Kiran Kaur
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